Post-Sale Support
Service & Maintenance
We believe the sale is the beginning, not the end. Every device we distribute comes with a structured post-sale programme — installation, commissioning, AMC, and certified technical support.
How It Works
The DermaMed Service Lifecycle
A four-phase process from device arrival to long-term performance assurance.
Assess
Site readiness, power, space, and workflow evaluation before device delivery.
Deploy
Professional installation and commissioning with full performance verification.
Enable
Operator certification and clinical onboarding so your team can use the device safely and confidently from day one.
Sustain
Annual maintenance, preventive service visits, warranty handling, and spare parts supply throughout the device lifecycle.
What We Cover
Six Service Programmes
Structured to meet the actual operational needs of busy aesthetic and dermatology clinics.
Installation & Commissioning
Factory-trained engineers handle every installation. No shortcuts. Performance is verified before handover.
Annual Maintenance Contract
Predictable servicing costs with priority support. Structured AMC plans for single-device clinics to multi-device centres.
Preventive Maintenance
Scheduled visits, calibration checks, and early fault detection to minimize unplanned downtime.
Clinical Training
Device-specific operator training linked to manufacturer protocols. Certified competency for your team, not just a demo.
Structured Financing / Leasing
We work with financial partners to offer instalment-based procurement for eligible clinics. Subject to terms.
Buyback / Refurbished Programme
Planned upgrade path for existing equipment. Certified refurbished units with warranty, where available.
Our Service Reach
Technical Support Coverage
Honest about where we have direct engineers and where we operate through certified service partners.
Thane / Mumbai
Our base of operations. On-site response typically within 24–48 hours during business days. Direct engineer support.
Pune & Wider Maharashtra
Direct coverage on a scheduled visit basis. Response within 48–72 hours for non-emergency service calls.
Gujarat & Delhi NCR
Serviced through certified regional partners. DermaMed coordinates all service jobs centrally. Partner SLAs are managed by us.
South India
Regional service partners for Bangalore, Chennai, Hyderabad. Growing coverage. Contact us to confirm current response times for your location.
Rest of India
Remote diagnostics and phone/video-based guidance. Where local support is unavailable, we deploy visiting engineers for installation and critical repairs.
48-Hour Response
Our standard target for acknowledged ticket response across all direct and partner regions. Critical breakdowns are escalated with a 4-hour acknowledgement window.
Need a Service Quote or AMC Discussion?
Talk to our technical team about the right service plan for your clinic setup.