Case Studies

Challenge

A new trichology clinic launching in a competitive Mumbai locality needed to differentiate on both clinical outcomes and patient experience from Day 1, with a constrained capex budget.

Solution

DermaMed proposed a phased procurement plan — starting with one core device on a structured AMC, with consumable supply guaranteed for 12 months at a locked-in rate.

Outcome

Clinic operational within 3 weeks of order. Full operator certification completed before first appointment. Service call response under 36 hours when a minor issue arose at week 9.

Challenge

A five-year-old aesthetics clinic had aging equipment from a different distributor with no service support. Unplanned downtime was affecting booking retention and patient trust.

Solution

DermaMed handled the buyback conversation with the old distributor, proposed a replacement device with a 3-year AMC, and scheduled installation during a planned clinic closure week.

Outcome

Zero-downtime transition. Device installed, team re-certified, and first patient treated within the same week. AMC has been renewed once since initial setup.

Challenge

A dermatologist with two clinic locations wanted consistent protocols, shared consumable supply, and a single service agreement covering both sites at a manageable overhead.

Solution

DermaMed structured a group purchase agreement with coordinated training across both cities and a consolidated AMC covering both sites under a single annual contract.

Outcome

Both locations equipped within 6 weeks of initial order. Protocol standardization training delivered on-site. Clinic reports consistent treatment outcomes across both locations.

Challenge

A physician entrepreneur launching a premium medical spa needed a partner who could help select equipment appropriate for the brand positioning — not just a vendor pushing high-margin units.

Solution

DermaMed conducted a site visit, reviewed the planned treatment menu, and proposed a 4-device configuration with a retail home-care line aligned to the clinic's premium positioning.

Outcome

Clinic launched on schedule. Equipment styled and installed to the client brief. Retail line sell-through in Month 1 covered a material portion of the product investment.